PrepaymentInvoice
(from the second order) or on account with PayPal (*)
PayPalSOFORT
Bank transferCash on
delivery (plus 6.00 Euro C.O.D. charges)
Direct debit/Bank collection (*)
Credit card (*

)

(*) These payment methods are handled via PayPal Plus. No PayPal account is required.
All payment methods are without payment fee (exception "cash on delivery").

What happens if I have already transferred an amount but the ordered item is no longer available?

Should we not be able to deliver an item, we will refund you the amount already paid as soon as possible. The amount will be refunded via the payment method through which the order was placed.
With the payment method prepayment we transfer the amount to your bank account. If we have not received your bank details, we will contact you as soon as possible.

How do I redeem a voucher?

If you have received a voucher, you can redeem it either in the shopping cart or at the end of the order by entering the voucher code.

Only one voucher can be redeemed per order.

I forgot to enter my voucher code

Please contact us as soon as possible by telephone: +49 (0) 8171 38 51 290

What happens to my voucher when I return the goods?

If the goods do not meet your expectations or do not fit and you send us back the delivery purchased by voucher, a new voucher code will be sent to you by e-mail. If you return only a part of the goods purchased by voucher, the individual amount will be sent to you as a new voucher by e-mail.

2. Shipping & Delivery

What are the shipping costs?

Germany:

4,90 EUR Standard Package15,90
EUR Bulky goods surcharge I24,90
EUR Bulky goods surcharge II

Bulky goods surcharges are displayed on the article and in the shopping cart.
__

For Belgium, Denmark, France, Italy, Luxembourg, Netherlands, Norway, Finland, Austria, Sweden, Spain, Hungary:

8,90 EUR Standard parcelPackages
with overlength (over 1,20 meters) please inquire, because shipping costs vary.
__

Switzerland:

18,90 EUR Standard parcelPackages
with overlength (over 1,20 meters) please inquire, because shipping costs vary.
__

Please ask for shipping costs to other countries, as there is no standard shipping. E-mail to:
info@sailingshop.deDie Shipping costs will also be displayed during the order process before you place a binding order.
If you have any questions, please do not hesitate to contact us by telephone or e-mail at info@sailingshop.de .

When is the order with me?

Our online shop adapts the delivery time to every possible article selection in the shopping basket. As soon as you have selected the right size or variant for your item, the corresponding delivery time will be displayed. Within this stated delivery time, the ordered goods will arrive at the delivery address specified by you.

Since we have almost all articles in stock, most of our articles arrive within 1-3 working days. If you order before 12:00pm, your order will be shipped on the same day. If, however, you are shown a longer delivery time for an item, this means that we will order it for you directly from our suppliers. If you are a new customer and choose the payment method cash in advance, the delivery time from receipt of money on our account.

As soon as we have handed over your delivery to the parcel service, the delivery time depends on the delivery times of the service provider. According to DHL, they are:

in GERMANY approx. 1-3 working daysin
EUROPE approx. 3-4 working daysin
SWITZERLAND approx. 3-7 working days

As soon as the package has been handed over by us to the parcel service, you will receive a shipping confirmation by e-mail in which you will find the tracking number. This allows you to check the delivery status on the parcel service's website.

Can I have my order delivered to a Packstation?

For orders that are shipped within Germany, you can select a DHL packing station as the delivery address.

However, this does not apply to deliveries of sails, rigging parts, ships, paddles or other shipments which are longer than 1.2m, because these are not shipped with DHL but by freight forwarder.

It is particularly important that you enter your personal postal number in the "Address supplement" field so that the delivery can be assigned to your Packstation and to you. Without your personal postal number we cannot send the package.

Please enter the Packstation number in the "Street/Hs.-Nr." field.

Why do the articles have different delivery times?

We have decided to make you as a customer at sailingshop.de an all-inclusive offer to equip you perfectly for your sport. Therefore we have also articles in the assortment which are produced with the manufacturer "on demand" specially for you and thus longer delivery times exhibit.

With very popular articles it can also happen that your order exceeds the current stock and this article is ordered again for you. Normally the delivery time increases to 3-6 days.

What happens if I am not at home at the time of delivery?

GERMANY & SWITZERLAND:
If you are not at home - your parcel will still arrive, don't worry! The DHL courier will leave a pick-up card in your mailbox with which you can pick up your parcel at the responsible post office. If this is a cash on delivery order, you can also make the payment there.

Please note: Only the registered recipient or the person authorized by you on the pick-up card is entitled to pick you up, i.e. you must take your identity card with you!

It can also happen that the DHL courier delivers your parcel to one of your neighbours. Also in this case you should have a DHL notification card in your mailbox.

AUSTRIA
:If you are not at home - your parcel will arrive here, don't worry! The courier will leave a pick-up card in your mailbox which you can use to pick up your parcel at the responsible post office. You have until the 3rd Monday after delivery, so almost 3 weeks.

Please note: Only the registered consignee is entitled to pick up the goods, i.e. he must take his identity card with him!

What should I do if the parcel and its contents arrive heavily damaged?

First of all, the 7-day rule is important here, because Swiss Post does not record any complaints after 7 days!!! If your parcel has been delivered visibly damaged, please proceed as follows within these 7 days to submit a damage report to DHL:

1.) Take the package and all its contents with you to your nearest post office.
2.) Declare there that you received your package damaged and fill out the damage report form. Have the damage report stamped and signed by the branch manager or postal worker.
3.) You then leave the parcel at the post office. You will receive a confirmation that you have submitted a damage report.
4.) DHL will investigate the claim and then inform us of the outcome of the investigation.
5.) As soon as we receive feedback from DHL we will contact you as soon as possible. Please note that DHL may take up to three weeks to process damage reports. Even if the parcels are delivered by the couriers more often with pressed corners or similar, it is advisable to check the content first to see if it is in order.

I have not received my order or have not received it in full?

Please contact us immediately by phone: +49 (0) 8171 38 51 290 or via our contact form. We will check your request as soon as possible.

3.Exchange, return & Complaint

What should I do if I want to exchange or return goods?

Your ordered article does not fit or does not correspond to your conceptions? No problem

You can return the item to us within 30 days and get your money back. Please note that the articles must be returned to us unworn and, if possible, in the original packaging of the manufacturer. If possible, shoes must be returned in the manufacturer's original shoe box. Further information can be found in our cancellation policy.
You can also bring your ordered items to us simply by telephone announcement if you live nearby and we support you in the further steps. Please note that the credit note depends on the chosen payment method and can not be paid out at the checkout or offset against purchased items.
We will hurry with each return, but point out that the processing of returns can take up to two weeks in total.

What are the costs of returns?

Customers from Germany can generate and print out a shipping label here, or download the QR code.

If you keep goods worth at least 99.00 euros from your order, the return label is free of charge for you. If the invoice amount is less than 99.00 euros after completion of the return, the costs for the return shipment will be borne by the buyer. If you still prefer to generate a shipping label via our shop, this is possible. In this case, however, we will deduct 7.50 euros in return costs from the return value.

INTERNATIONAL
: If you want to return the ordered goods you are responsible for the shipping including costs.